Frequently Asked Questions
Happy Customer Guarantee
Welcome to One Fun Family! Our mission is to make products that your kids love to use in turn making your life easier. By adding a bit of fun to the process we hope to change feelings and behaviors around personal care.
Just because our products are super fun doesn't mean we compromise on quality or safety. The One Fun Company founders are a team of concerned parents, just like you. Our base soap is sourced from natural and biodegradable ingredients. SPLATZ are earth-friendly, gentle on skin and safe for kids. We made sure these ingredients pass the Whole Foods' approval checklist.
SPLATZ Naturally Fun Hand Soap ingredients
Water, cocamidopropyl hydroxysultaine, lauryl glucoside, sodium lauryl sarcosinate, sodium PCA, calcium and sodium salts, phenoxyethanol, ethylhexylglycerin, natural thickening agents, DL panthenol, colorant, fragrances, citric acid.
One Fun Company Products are free from Parabens, BHT, phthalates, or mineral oil.
Note: SPLATZ may vary in shape and size. To prevent natural color fading, please keep your SPLATZ away from direct sunlight.
Are One Fun products gluten-free?
Our formula is free from gluten, sesame, tree nuts and other typical allergens. We manufacture One Fun products in our own lab right here in Norwalk, Connecticut. The lines are cleaned and sanitized daily. Please note, we do not run trace allergen testing on the product.
When will my order arrive?
On-time delivery is as important to us as it is to you! As we've all experienced during the global pandemic, material shortages and extended shipping times are out of our control. Please check the tracking number emailed to you with your order or contact Crew@OneFun.com and we'll look into it closer. Thank you for your patience and understanding!
The contents of my order broke in transit, what do I do?
Not to worry, we don't cry over spilt milk. We will make this right for you. If possible, please send a photo of the damage to Crew@OneFun.com and we'll respond as quickly as possible to find the best solution.
Are SPLATZ safe for babies?
While our ingredients are safe for everyone we do not recommend our products for babies. Due to the bursting nature of our product, parent supervision is advised. Always pop soap bubbles away from face and eyes, and do not eat. SPLATZ Naturally Fun Hand Soap is for external use only.
What do I do with the SPLATZ or SPLODEZ shell/skin?
Each SPLATZ shell or skin is made from natural, food-grade and biodegradable ingredients. You may wash the shells down the drain, as they are septic tank friendly. The shells are made from alginate (algae) and will return to nature. You may also throw them away in the garbage or add to them your compost.
What do I do if soap bursts in my child's eyes?
Flush eyes with water until irritation goes away. Contact your pediatrician if the irritation persists. Note: Our formulas are gentle and designed for children's use.
My child has swallowed some soap, what do I do?
SPLATZ are made with natural, gentle and safe-for-kids ingredients. If several soap balls are ingested, drink plenty of water and contact your pediatrician.
Is your packaging sustainable or recyclable?
Protecting the environment is one of our primary values. Our lab is based in the USA, New England, and we do our best to source raw materials as close to home as possible. Since glass is too dangerous to use in the bathroom with kids, we have carefully chosen our plastics - PETE 1 - to make them easy for you to recycle right in your bin at home. Our 12oz "Handy Dispenser" can be rinsed and reused with our 20oz refills. We also use biodegradable packing peanuts made from corn starch during transit. Please recycle your shipping boxes or reuse them to make cowboy hats!
How do I get in touch?
We want to hear from you on how we can improve, please email us at crew@onefun.com with any questions or ideas. We're in this parenting thing together, let's make the most of it!
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